DELIVERY & COLLECTION PROCESS

All hire furniture and equipment are delivered and handled by our crew. This is to avoid damage to our equipment, damage to property and a health and safety precaution.

 

Having a floor plan or someone available onsite to direct the placement of furniture will help our crew set up efficiently. Any changes required by our crew after the set up may incur additional onsite charges.

 

DELIVERY ADDRESS & TIMES

We deliver to the specified venue/location on the date and time confirmed in the hire booking. Our crew will then collect the hire items at the specified collection time. Any changes to delivery or collection dates, times, and address must be received in writing, no later than 48 hours prior to delivery. Changes may incur additional charges.

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In some instances, delivery/collection times may vary due to circumstances beyond our control. You will be sent an ETA when the order is dispatched from our warehouse.

 

DELIVERY ACCESS
Delivery and installation will be to ground level, unless otherwise specified at the time of booking. Access to upper levels, either via lift or stairs may incur additional charges and will be calculated at the time of booking.

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It is important for us to know, and the responsibility of the person hiring, to provide the access details for delivery so we can ensure the safe and effective delivery/collection of your hire orders. When hiring larger items, knowing the dimensions for lifts, doorways, corridors etc. are key to plan effectively for the efficient and safe arrival of your hire order.

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Darby & Grey Event Hire accepts no responsibility for items ordered which will not fit into the building, venue or site they were intended for.

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DELIVERY CONTACT
At the time of booking, we ask for a contact name and number of the person who will be receiving the order, and who will be onsite at the time of collection. 

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SIGNATURE ON DELIVERY

All hire orders must be signed for upon arrival and installation.

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Items cancelled upon arrival do not receive a refund.

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DELIVERY COSTS

Delivery and collection charges are calculated on a case by case basis. These costs are estimated based on the size and handling requirements of your hire order, driving distance from our warehouse to the venue, venue access, peak traffic times, after hours pack in and pack outs. A rough guide for delivery costs are c. 10%-15% of the hire value, starting at $75+gst each way for Auckland Central. 

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Check with us as there are a lot of factors to consider with deliveries and collections and we're more than happy to provide a quote.

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DRY-HIRE / SELF COLLECTION

In some circumstances, we allow collection of smaller items or one off items from our warehouse. This is at our sole discretion and discussed at the time of booking. Minimum spend applies.